Refund And Cancellation Policy

New Purchases

New Star Analyzer purchases currently include access to the web version, Windows version, updates, support, and cloud data storage for the period stated at checkout.

If a customer is not satisfied with a new purchase, they may contact Star Analyzer within 30 days of purchase. Star Analyzer may provide troubleshooting, account assistance, or a refund after review.

Renewals

Renewals extend access to updates, support, cloud data storage, and continued use of supported versions for the renewal period stated at checkout.

Renewal payments are generally non-refundable once the renewal period begins, except where required by law or where Star Analyzer determines a refund is appropriate.

Cancellation

If Star Analyzer offers recurring billing, customers may cancel future recurring charges by contacting support or using available account management tools. Cancellation stops future billing but does not automatically refund amounts already paid.

Digital Access

Star Analyzer includes digital software access, downloads, cloud services, licensing, and support. Refund requests may be evaluated based on purchase date, account status, support history, usage, and the circumstances of the request.

How To Request Help

To request a refund or cancellation, contact Star Analyzer at 3613 Baird Dr., Edmond, OK 73013, email Support@StarAnalyzer.com, or call (405) 695-0128. Please include the name and email used for purchase, purchase date, product purchased, reason for request, and any receipt or transaction information available.