Answers to Frequently Asked Questions

If you can't find the answer to your question below, you can send an email to tech support today, and tomorrow you will find your question answered on this page. Or, if you are in a hurry, you can contact us with your question.

How do I move Star Analyzer data from one computer to another?

Because Star Analyzer is web-based and its your data is stored in the cloud, you can run Star Analyzer from any number of computers or tablets at the same time.

What happens at the end of my first year's free tech support and upgrades?

When you purchase Star Analyzer, you receive one year of free tech support and upgrades. After the first year is up, there is a $50.00 fee for the next full year of support and upgrades. Click here to renew your annual support period.

How do I install Star Analyzer on a new computer?

You don't need to install anything. Just go to and click on the "Run Star Analyzer" link, or add the shortcut to your computer or tablet.